Had that happen last week to me at Kroger and it was really unpleasant.
It's like if you sold cheeseburgers and thought "what if we charged the same price, and didn't include cheese?" and then when that worked because some people don't eat cheese, went "what if we charged the same price, and didn't include bread?" and that worked because some people don't eat bread. Eventually there is no lettuce, onion, or tomato and you're serving plain patties in a paper tray, condiments extra. Customers have dwindled, and the idiots left in charge have never made or sold a cheeseburger or did anything other than move numbers around in an already successful business can't think of a better idea than look at COGs on ground beef and suggest they try selling ketchup on a napkin.
They trimmed the stores to the bone and now nobody wants to go to the store - it is just too much effort to go to the store to buy anything when there is no staff.
MBA brain, margin management, shareholder return over customers and employees is truly the root cause of why America feels less abundant than a third world country these days.