Security heard “otp” and forced us through a 2 month security/architecture review process for this sign-off feature that we built with COTs libraries in a single sprint.
We pushed back and initially they agreed with us and gave us an exception, but about a year later some compliance audit told them it was no longer acceptable and we had to change it ASAP. About a year after that they told us it needed to be ten characters alphanumeric and we did a find and replace in the code base for "verification code" and "otp" and called them verification strings, and security went away.
> My team where I work is responsible for sending frivolous newsletters via email and sms to over a million employees.
Real question: One million employees!? Even Foxconn doesn't have one million employees. That leaves only Amazon and Walmart according to this link: https://www.statista.com/statistics/264671/top-50-companies-...
They might be a third party service for companies to send mail to _their_ employees
My team where I work is responsible for sending frivolous newsletters via email and sms to over a million employees. We use an OTP for employees to verify they gave us the right email/phone number to send them to. Security sees "email/sms" and "OTP" and therefor, tickets us at the highest "must respond in 15 minutes" priority ticket every time an employee complains about having lost access to an email or phone number.
Doesn't matter that we're not sending anything sensitive. Doesn't matter that we're a team of 4 managing more than a million data points. Every time we push back security either completely ignores us and escalates to higher management, or they send us a policy document about security practices for communication channels that can be used to send OTP codes.
Security wields their checklist like a cudgel.
Meanwhile, our bug bounty program, someone found a dev had opened a globally accessible instance of the dev employee portal with sensitive information and reported it. Security wasn't auditing for those, since it's not on their checklist.