perhaps Y is harder to solve than you are assuming

"Harder [for the organization in question] to solve" is definitely right

Not really an excuse though, since a product company's mandate is to create a product that doesn't leave its customers baffled about apparently missing functionality.

But each chat has a unique link that you can just bookmark right?

Of course. But I use it dozens of times a day across dozens of projects. Many of the concepts are linked together. Intelligently indexing, linking, and referencing them seems like a pretty obvious feature. I doubt I'm in the minority in expecting this.

It basically offers a much better user experience, than manually bookmarking each link

Is it possible to bookmark a chat on mobile? Haven't found a way to do so on ios

Claude has a way to star important conversations. Don't think chatgpt has that.

My only solution so far has been aggressively deleting conversations once I find and answer and know I don't need it for reference.

in the ChatGPT iOS app, I can long click on the chat itself on the left sidebar, and one of the options is"share chat".

Ah. That one actually makes a public link and doesn't work if there are images or under some circumstances.

On desktop you can directly copy the url for reference and open it later

lol ikr, its crazy this doesn't already exist

Ineffective dog fooding. PMs might use it every day but they only use a subset of functionality. Some engineers may intentionally never use it when they get home because they’re so sick of looking at it. Some engineers doing crazy esoteric but it doesn’t propagate because their heads are down within the org. Most people are only showcasing exclusively happy paths to leadership, sorry I meant management. Executives only using it for emails, demos, and again a limited subset of happy paths.

Just burnout, siloing, and a lack of creativity. We can’t solve these problems in the industry because we are greedy short term thinkers who believe we’re long term innovators. To say nothing of believing we are smarter and more entitled then we are