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Re:Twitter Security Collapses; Obama, Fox and Britney Accoun... by gojomo on Monday January 05, 2009 @02:56PM (#420979)
Do you have a link on the help-desk-app angle?

One of my guesses would have been updates via SMS. I've read it's easy to forge caller ID; if it's as easy to forge an SMS origin-number, and you knew these accounts were set up to allow updates via SMS from a certain number... voila!

Re:Twitter Security Collapses; Obama, Fox and Britney Accoun... by cscott on Monday January 05, 2009 @03:35PM (#421062)
Here's the info on the compromised support tools:

http://blog.twitter.com/2009/01/monday-morning-madness.html