Delight.io (YC W10) Lets Developers See What Beta Users Are Doing In Their Apps

Re:Delight.io (YC W10) Lets Developers See What Beta Users A... by steve8918 on Thursday July 05, 2012 @08:04PM (#4205662)

This unfortunately sounds like something that can get people into a lot of trouble. It's a lot like the Carrier IQ debacle last year, where diagnostic software was left on some cell phones, and everyone went apeshit over it.

All it takes is for a single customer to leave the software on there and have it get distributed to their customers, and it might turn into a big privacy scandal all over again, with not only the customer but this company being dragged in front of Congress.

I would suggest adding code into your library that either forces a pop-up or gives a message saying that the app is currently using your software, so that it warns developers using your code that it's still activated, before they send it off the the App Store. The last thing you want is for this to get accidentally installed by unsuspecting end-users.

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Re:Delight.io (YC W10) Lets Developers See What Beta Users A... by iosnoob on Thursday July 05, 2012 @08:37PM (#4205800)

This happens all the time on the web as best practice. Don't see how mobile is different, especially when they seem to have the privacy options built in.

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Re:Delight.io (YC W10) Lets Developers See What Beta Users A... by tijs on Friday July 06, 2012 @07:10AM (#4207255)

I'm not sure recording a video of the user going through her private data on an app is the same as seeing where she clicks on your website though. As far as i know services like Clicktale will record mouse interaction but not the actual data on the screen which makes a huge difference.

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Re:Delight.io (YC W10) Lets Developers See What Beta Users A... by dmix on Thursday July 05, 2012 @09:00PM (#4205870)

Yep, Clicktale has been doing this for many years.

I've never heard of them being dragged to court.

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Re:Delight.io (YC W10) Lets Developers See What Beta Users A... by DenisM on Friday July 06, 2012 @01:44AM (#4206499)

Not to worry, given the pricing structure, developer's account money will dry in minutes, providing ample incentive not to forget.

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Re:Delight.io (YC W10) Lets Developers See What Beta Users A... by klawed on Thursday July 05, 2012 @09:33PM (#4205947)

I'm not discounting the potential for abuse here, but this is significantly different than Carrier IQ in that Delight.io will be limited to recording what a sandboxed app is doing unlike Carrier IQ's software which was running at the BIOS level and capable of collecting far more private data.

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