The other day I was at McD's and an elderly lady was stressin' it because she had no idea what to do. There were two cash registers but nobody staffing them and a disorganized group of people waiting for their food and not even a clear queue for the people behind the counter to see that somebody was waiting. She asked me what to do and I told her she could order at the register but a minute later I realized I was standing in front of the register waiting for my food and that probably the workers wouldn't see her. I stepped out of the way and made sure she was highly visible at the register and when I got my food I told the worker that this woman was waiting for her food and she seemed quite annoyed but I didn't feel I could take it for granted they were paying attention.
The elderly lady was probably doing what mom does when presented with a kiosk, pretending to be too dumb to click on a picture of the food they want.
For our rural area with relatively low population, it makes sense. But even in the suburbs nearby, Chipotle, etc., are going to online-ordering only.
100 miles from my home.