FTC sues Adobe for hiding fees and inhibiting cancellations

Re:FTC sues Adobe for hiding fees and inhibiting cancellations by JohnTHaller on Monday June 17, 2024 @07:28PM (#40712413)

And that cost per month is for a 12 month contract that if you try to cancel early will require you to pay 1/2 of the remaining contract to get out of it. You cancel on day 32... that'll be 5.5 x your monthly payment to cancel.

Adobe makes all of this insanely hard to understand and fully grasp as a consumer. It's also almost completely unique in software licensing. I tried to find out when my current 'contract' was up a couple months ago and it was nowhere in their website account section nor in the Adobe Creative Cloud app on my PC that I could find. I had to call them and wait something like 30 minutes on hold to find out.

I wound up getting an extremely discounted rate for a year, but I now know the date it will end and have set reminders to cancel before and have begun transitioning to DaVinci Resolve now and will start transitioning to Affinity soon.

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Re:FTC sues Adobe for hiding fees and inhibiting cancellations by maronato on Monday June 17, 2024 @07:54PM (#40712602)

Adobe should explain it as “it’s exactly like your rent contract”. Because that’s what it is. Rent seeking.

Software rent seeking. Not even the greatest dystopian sci-fi writers could come up with this one.

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Re:FTC sues Adobe for hiding fees and inhibiting cancellations by cmrdporcupine on Tuesday June 18, 2024 @01:13PM (#40720020)

Yep.

It reminds me of the shenanigans that Sirius radio does, esp here in Canada where there is less protections against it.

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