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A comment on SoftBank's new AI makes angry customers sound calm on phone. Parent comment

Re:SoftBank's new AI makes angry customers sound calm on phone by vunderba on Friday June 14, 2024 @02:33PM (#40683561)
Adding additional meta-data (like subtext to the raw text) is a good idea - however rewriting and automatically transforming behind the scenes is a fantastic way to create an even larger potential miscommunication gulf between two parties.

Even an individual extension or system that automatically transforms data into your desired content risks creating an artificially imposed echo chamber.

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Re:SoftBank's new AI makes angry customers sound calm on phone by openmajestic on Friday June 14, 2024 @03:08PM (#40683943)
> risks creating an artificially imposed echo chamber.

I think that ship has sailed? Agree that the ramifications of auto-transforming communication is huge, but I think I'm more optimistic. The internet is a cesspool, I think that improving things is pretty likely now that empathetic software is no longer the stuff of dreams.

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