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Re:SoftBank's new AI makes angry customers sound calm on phone by skybrian on Friday June 14, 2024 @02:05PM (#40683231)
Smarter writing tools might be cool, but thinking of this as “enforcement” is kind of backwards given the current state of technology. AI is gullible and untrustworthy and it’s up to us to vet the results, because they could be bananas.

I think proposing a rewrite and letting people decide (and make final edits) could work well, though.

Re:SoftBank's new AI makes angry customers sound calm on phone by openmajestic on Friday June 14, 2024 @03:10PM (#40683963)
I think enforcement could have some positive uses. Think of reddit automod and what you could do with prompt engineering + LLM-driven automod. People's opinion of automod will vary, but I think it is a powerful tool when used right - there is so much garbage on the big parts of the internet, it's helpful to be able to deal with the worst stuff automatically and then incorporate a human escalation process.