Re:Apple and Google deliver support for unwanted tracking al...
by crhulls on Monday May 13, 2024 @10:18PM
(#40351000)
We have a member protection link at the bottom of our page - it is not buried. https://www.life360.com/member-protection-resources/
We encourage people to first go to the police, and we work with law enforcement to help bring criminals to justice on a regular basis.
Re:Apple and Google deliver support for unwanted tracking al...
by WheatMillington on Monday May 13, 2024 @11:58PM
(#40351495)
That link specifically dissuades anyone who is a victim from contacting your company. It directs them to contact police or a lawyer, and you provide no ability in that link to contact your company.
Re:Apple and Google deliver support for unwanted tracking al...
by diebeforei485 on Tuesday May 14, 2024 @12:38AM
(#40351650)
Going to law enforcement is the way to resolve this. The company can then disclose the identity of the owner to law enforcement.
Re:Apple and Google deliver support for unwanted tracking al...
by caf on Tuesday May 14, 2024 @03:08AM
(#40352442)
Really puts the "we've had zero reports" in context though, doesn't it?
Re:Apple and Google deliver support for unwanted tracking al...
by diebeforei485 on Tuesday May 14, 2024 @07:09PM
(#40361184)
I take that to mean there were zero law enforcement reports. Going to law enforcement is always your port of call when dealing with any sort of criminal activity happening as it relates to a tech company. Even Apple says this as it relates to AirTags.
Think about it for a second. If anyone could contact a tech company to get people's information based on a serial number, this would be abused by people who could steal your phone, airpods, or bag containing an airtag, claim to be stalked, contact the manufacturer directly, and get your home address from the manufacturer by giving them the serial number.
"If you feel your safety is at risk, you can contact your local law enforcement, who can work with Apple. You might need to provide the AirTag or its serial number."
https://support.apple.com/guide/personal-safety/stay-safe-wi...
I carefully examined life360.com, trying to put myself in the shoes of somebody who was stalked, magically divined that life360 was involved, and wanted to report the issue. The extent of my options on life360.com are:
1. Do Not Sell or Share My Personal Information
And that's it. There does not exist a "contact us" or other general mechanism, and there certainly does not exist an abuse reporting mechanism. If that happens to exist behind other filters or paywalls then it's not relevant when discussing how the average customer would interact with your website.
With that in mind, I would expect an exactly 0% abuse rate regardless of how abusive your product actually is. You confirm that number. I'm not surprised.
The ball is in your court. How do you prove to the world that you _actually_ care about abuse? How _should_ a real abusee interact with your website? Why isn't it obvious? What are the exact numbers? And so on...