Court upholds New York law that says ISPs must offer $15 broadband

Re:Court upholds New York law that says ISPs must offer $15 ... by legitster on Friday April 26, 2024 @06:52PM (#40175195)

Maybe, infrastructure. But having spent time in both the US and in Europe, I cannot begin to even describe how much better average customer service in America is compared to Europe.

But I think that is also what holds up the adoption of public services - the difference between typical customer service in the US and say, the Post Office or DMV, turns a lot of people off from the idea of public ISPs or etc.

(Although, based on some time spent in Munich makes me think the quality/availability of broadband in Europe is also not all that).

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Re:Court upholds New York law that says ISPs must offer $15 ... by CogitoCogito on Friday April 26, 2024 @07:11PM (#40175341)

If we’re talking ISPs specifically, I’ve definitely had better customer service in Germany, Sweden and the Czech Republic than I ever had in the US.

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Re:Court upholds New York law that says ISPs must offer $15 ... by hedora on Friday April 26, 2024 @09:10PM (#40176167)

I’ve had great experiences with customer support with 7 of the 8 local US ISPs I’ve dealt with.

Starlink, comcast, hughes.net and at&t customer support can take my RJ45 crimper and stick it where they don’t need network connectivity (sideways).

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Re:Court upholds New York law that says ISPs must offer $15 ... by CogitoCogito on Saturday April 27, 2024 @03:55PM (#40182930)

I guess the lesson here is that none of us can really make any general statement about the quality of customer service between the US and Europe.

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Re:Court upholds New York law that says ISPs must offer $15 ... by matt-p on Friday April 26, 2024 @09:31PM (#40176283)

I'm sorry but you cannot begin to compare ATT or Comcast customer service with say even BT in the UK. And if I value say customer service highly I get to choose from one of a hundred or more ISPs. Zen, or A&A for example probably have some of the best ISP customer support in the world.

In many other spheres I will concur America has a better customer service culture. But I think alot comes down to taste and incentives. I am happy with not getting fussed over at a restaurant for example, and the odd frustration comes weighed against the fact I'm not really socially obligated to tip (although usually do).

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