I'm sorry but you cannot begin to compare ATT or Comcast customer service with say even BT in the UK. And if I value say customer service highly I get to choose from one of a hundred or more ISPs. Zen, or A&A for example probably have some of the best ISP customer support in the world.

In many other spheres I will concur America has a better customer service culture. But I think alot comes down to taste and incentives. I am happy with not getting fussed over at a restaurant for example, and the odd frustration comes weighed against the fact I'm not really socially obligated to tip (although usually do).