Meta takes $40K, holds our business ransom

Re:Meta takes $40K, holds our business ransom by ivraatiems on Monday March 25, 2024 @03:06PM (#39820126)

Amex might very well take the OP's side, and they'd be right to. Credit card companies typically want to protect their customers and are predisposed to help them in matters like this. However, they have absolutely no control over what Meta does after that. They can't force Meta to keep doing business with the OP, even if the reason for terminating business is "I want to punish OP for taking 40k from my account that I didn't think was there."

Editing to add: One avenue that would probably work fairly well would be to get a lawyer to send a mean letter to Meta's general counsel. $40k is enough money to make the hourly rate worth it, and an attorney will be happy to help further if Meta tries to be punitive.

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Re:Meta takes $40K, holds our business ransom by htrp on Monday March 25, 2024 @03:21PM (#39820302)

>Editing to add: One avenue that would probably work fairly well would be to get a lawyer to send a mean letter to Meta's general counsel. $40k is enough money to make the hourly rate worth it, and an attorney will be happy to help further if Meta tries to be punitive.

This 100%.

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Re:Meta takes $40K, holds our business ransom by rohansingh on Monday March 25, 2024 @03:27PM (#39820353)

That's a really good point and suggestion. I'll reach out to our attorney. (grimacing at the cost as I write this)

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Re:Meta takes $40K, holds our business ransom by ivraatiems on Monday March 25, 2024 @03:32PM (#39820409)

Best of luck to you. Please come back and let us know what happens (if you can).

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Re:Meta takes $40K, holds our business ransom by rohansingh on Monday March 25, 2024 @04:28PM (#39820931)

Thanks. I'll update here if/when I can.

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Re:Meta takes $40K, holds our business ransom by throwway120385 on Monday March 25, 2024 @07:13PM (#39822347)

This being said, if a merchant gets too many chargebacks the gateway or processor may terminate the merchant's account.

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Re:Meta takes $40K, holds our business ransom by mcv on Tuesday March 26, 2024 @04:20AM (#39825318)

So Facebook will be forced to stop accepting credit card payments that they can't handle properly anyway. Seems like a good solution to me.

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Re:Meta takes $40K, holds our business ransom by josephcsible on Thursday March 28, 2024 @02:37AM (#39848339)

> They can't force Meta to keep doing business with the OP

Why not? Why can't they just add something to their merchant agreements to the effect of "if a customer files a chargeback that's resolved in their favor, you may not retaliate against them in any way"?

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