If it allows them to reduce costs (and there's enough competition to force them to pass that on as reduced prices), I'm fairly happy with a new normal.
See also how air travel in general used to be a lot more glamorous, but also a lot more expensive.
i found the bug.
People love to hate eg RyanAir, but their effect on prices is felt throughout the industry; even if you never take a single RyanAir flight.
(And even without looking up any data, I find your 'record profits for the last 20 years' hard to square with my memories of covid.)
EDIT: I tried to find some indices for airlines. The closest I found was https://finance.yahoo.com/quote/JETS/performance/ which didn't exactly have a stellar performance.
So I'm not sure where you get your claim from?
Airlines are weird. I think warren buffet said something about airlines being the most complicated way to guarantee losing money as a business or something like that once.
Sure. They are now out about $600. They probably already laid off 500+ customer service jobs costing conservatively 30k a year each. Not including mgmt,training,health,ect. I don't think it will make a difference to the ivory tower C levels. We will just all get used to a once again lower quality help/product. Another great "enshitification" wave of the future with "AI"
It also assumes that the customer service people dont make mistakes at a similar level anyway.
Another "new normal" How come anything that is "new normal" is never good?