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Re:Air Canada ordered to pay customer who was misled by airl... by citizenpaul on Friday February 16, 2024 @08:38PM (#39405447)
>that hallucinations will cost money in fines & lawsuits.

Sure. They are now out about $600. They probably already laid off 500+ customer service jobs costing conservatively 30k a year each. Not including mgmt,training,health,ect. I don't think it will make a difference to the ivory tower C levels. We will just all get used to a once again lower quality help/product. Another great "enshitification" wave of the future with "AI"

It also assumes that the customer service people dont make mistakes at a similar level anyway.

Another "new normal" How come anything that is "new normal" is never good?

Re:Air Canada ordered to pay customer who was misled by airl... by eru on Friday February 16, 2024 @09:31PM (#39405768)
> Another "new normal" How come anything that is "new normal" is never good?

If it allows them to reduce costs (and there's enough competition to force them to pass that on as reduced prices), I'm fairly happy with a new normal.

See also how air travel in general used to be a lot more glamorous, but also a lot more expensive.

Re:Air Canada ordered to pay customer who was misled by airl... by lamontcg on Saturday February 17, 2024 @02:26AM (#39407229)
> and there's enough competition to force them to pass that on as reduced prices

i found the bug.

Re:Air Canada ordered to pay customer who was misled by airl... by eru on Saturday February 17, 2024 @07:50AM (#39408986)
Cynicism aside, air travel is one of the industries with pretty healthy levels of competition. (At least in Europe and South East Asia. I haven't spent much time in North America, so can't judge the market there.)

People love to hate eg RyanAir, but their effect on prices is felt throughout the industry; even if you never take a single RyanAir flight.

Re:Air Canada ordered to pay customer who was misled by airl... by citizenpaul on Saturday February 17, 2024 @09:42PM (#39415626)
Yeah they pass those cost saving right onto record corporate profits for the last 20 years...
Re:Air Canada ordered to pay customer who was misled by airl... by eru on Sunday February 18, 2024 @11:15PM (#39426174)
Huh? Airlines are notorious for being bad for investors.

(And even without looking up any data, I find your 'record profits for the last 20 years' hard to square with my memories of covid.)

EDIT: I tried to find some indices for airlines. The closest I found was https://finance.yahoo.com/quote/JETS/performance/ which didn't exactly have a stellar performance.

So I'm not sure where you get your claim from?

Re:Air Canada ordered to pay customer who was misled by airl... by citizenpaul on Thursday February 22, 2024 @12:16AM (#39463502)
I wasn't referring to airlines specifically. I see how I was unclear now. We are in a decade+ era of record corporate profits yet incomes are stagnate and costs are rising.

Airlines are weird. I think warren buffet said something about airlines being the most complicated way to guarantee losing money as a business or something like that once.

Re:Air Canada ordered to pay customer who was misled by airl... by atoav on Friday February 16, 2024 @09:39PM (#39405806)
Depends how long it takes to get the 600$ and whether you need to be a customer to get it. I know many people who would happily ask for that money once a week.