Another support.flycombinator.com classic.

Would you rather them be unresponsive?

It's HN -- if the company proved responsive it might invalidate his OP and everyone who band wagons on it.

Why would you care about customer problems if they don’t embarrass you in public?

/s

the only thing easier than them responding in this thread is someone making this comment in this thread…

Don't worry, a random anime character is going to help you now that it's been brought to the top.

It seems to me that your comment is personally targeting OP and I think that is quite out of line.

...as if it's one person who had issues! I thought it was just incompetency. But it now looks like a theatre, pretending now.

I've been a paying Fly.io customer for 3 years now, and for the past 18 months, I've had no real issue with any of my apps. In fact, I don't even monitor our Fly.io servers any more than I monitor S3 buckets; the kind of zero devops I expect from it is already a reality.

> it's one person who had issues

Issues specific to an application or one particular account have to be addressed as special cases (like any NewCloud platform, Fly.io has its own idiosyncrasies). The first step anyway is figuring out just what you're dealing with (special v common failure).

> looks like a theatre

I have had the Fly.io CEO do customer service. Some may call it theatre, but this isn't uncommon for smaller upstarts, and indicative of their commitment, if anything.

You're right, we have been quite unfair to Fly.io. All these people who's talking bad about Fly io, like those who lost their database, those who sent weekends trying to get their product up and running while Fly.io not even communicating but busy with their public image, we're just some bad people talking bad about Fly.io. Your one personal experience invalidates the whole data.

May be we should all switch using to your personal account, as everything great works for you.