News for hackers. Stuff that matters.
Re:The failure of self-checkout technology by SamCritch on Wednesday January 17, 2024 @09:49AM (#39028454)
Yeah, I think the UX here in the Netherlands is much simpler and easier than in other countries. When I go to the UK (e.g. Tesco Express) I have to select a bagging option, there's no "no bag" option at the beginning of the transaction even though I'm only buying a litre of milk, then when I put the carton down in the bagging area it triggers an alarm saying a store assistant is coming, but they never do because they're too busy serving all the other customers at the regular checkout. So I give up and try a different checkout, blocking the one I've just tried to use for 2 minutes.

I posted about this on Linkedin too and got a few comments about the complexity in the UK, USA, France and elsewhere. https://www.linkedin.com/posts/samcritchley_it-hasnt-deliver...

Re:The failure of self-checkout technology by benoliver999 on Wednesday January 17, 2024 @10:15AM (#39028825)
99% of the time I use the 'weigh your own bag' option it asks someone to approve my bag. It's annoying.

Also, the 'bagging area' is on different sides in different shops. Also annoying.

Re:The failure of self-checkout technology by folmar on Wednesday January 17, 2024 @02:53PM (#39032571)
That 2 minutes is nice, in Poland a checkout station that was abandoned is blocked until an assistant notices it, so more like 30 minutes.
Re:The failure of self-checkout technology by Jochim on Friday January 19, 2024 @07:39AM (#39054739)
Weird, I've never seen a self checkout in the UK that doesn't provide the option to select no bag or key in 0 bags.