If she's doing all the things she should do ( as she mentions), but lacks technical knowledge for a technical product.

Than if she asks feedback, she'll get points for the effort.

But concerning technical knowledge, there's not much to do in a short period to get an employee profitable in a lot of cases. Definitely with a product like Cloudflare.

And saying you lack basic knowledge, is very hard to do/fix. Because the knowledge is not solely Cloudflare related. It's development, website, networking, ... There's a difficult gray area on what training someone needs for technical things.

Even if the employee is motivated. They won't be profitable within a year.

Where to start? Where does it end?