Apple partly halts Beeper's iMessage app again, suggesting a long fight ahead

Re:Apple partly halts Beeper's iMessage app again, suggestin... by tshirthoodie on Thursday December 14, 2023 @08:47PM (#38650134)

Yeah, who knows? I am only brainstorming. Ever since I discovered the abysmal state of Apple's customer service after having my iphone stolen last year, I feel confident we will never know.

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Re:Apple partly halts Beeper's iMessage app again, suggestin... by frumper on Friday December 15, 2023 @01:01AM (#38651451)

I’m just curious what you think Apple should do for a stolen phone?

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Re:Apple partly halts Beeper's iMessage app again, suggestin... by tshirthoodie on Friday December 15, 2023 @01:38AM (#38651629)

For a stolen phone with AppleCare+ insurance that has been paid for every month since purchasing the phone, they should at least offer a way to file a claim.

The only way to submit a claim was to click on a button in my icloud account that did not exist. I live in a big city and visited 3 Apple stores and spent about 15 hours in them in total, but none of them were able to help me get the claim filed so I had to give up. One of the supervisors did refund the ~$15/mo that I had paid for the AppleCare+ insurance, but I had to buy a new phone.

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Re:Apple partly halts Beeper's iMessage app again, suggestin... by ryanwaggoner on Friday December 15, 2023 @01:39PM (#38657110)

AppleCare+ does not include theft coverage. For that you need to pay for "AppleCare+ with Theft and Loss", which I assume you didn't do: https://www.apple.com/support/products/iphone/

It's pretty easy to see why they wouldn't include theft + loss coverage unless you pay for it...

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