Most of all the author's gratitude toward the patient fire chief whose leadership example he praises.

We could do with more of this in cybersecurity.

We're all surrounded by insecure software and defective devices churned out by companies chasing a quick profit. We're mired in complexity, non-determinism and broken systems. The experts who designed them throw up their hands in confusion. And we're hamstrung with laws and policies, which despite their laudable intentions only beget twisted systems filled with perverse incentives and loopholes.

How do we solve this? Blame employees! And then humiliate them! Make our cyber team into a punitive, even vindictive internal police force?

Karen from HR is sobbing into her cardigan sleeve because ICT caught her out in a "Phishing drill". Now she'll have to go on a humiliating "this is how a computer works" course - despite the fact she was programming before her IT manager was born. No doubt she'll get her own back in time.

As ICT and cyber teams we could learn a lot from more traditional organisational culture.