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Re:Lessons from going freemium: a decision that broke our bu... by h2odragon on Tuesday November 28, 2023 @09:35AM (#38446142)
Right at the beginning, when they're still on paid only customers:

"In just five months, we were able to raise a $16 million Series A funding round from one of the best investors in the world, a16z."

... strongly suggests that the customer was not their actual focus at all, doesn't it?

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