At this stage of the company, everyone gets a white-glove installation process. I suspect that will change over time but I don't work on that part of things, so I don't personally know the details.

Thanks, are the specific details standardized and available in writing? Or is it more tailored to each customer?

Sorry to be slightly obtuse, which details are you referring to here? Help upon installation? At the moment, we are helping customers individually, yeah. But we do have a documented process we are following https://docs.oxide.computer/guides/system/rack-installation-... (and more on other pages there)

The details would be things such as the requirements associated with the white glove installation process:

Size of doorways, weight bearing capacity of floors, electrical service parameters, environmental conditions, etc.

e.g. Does it actually handle electrical voltage fluctuations of +/- 1V, or whatever is advertised?

The guaranteed parameters of a fully set up machine:

Minimum performance metrics, software compatibility with whatever the sales department promised, maximum power draw, etc.

e.g. Can it reliably hit X metric (FLOPS, IOPS, Integer calculations, etc.)?

And so on.

Ah yeah, so the "facilities" section of https://oxide.computer/product/specifications has some of these things, probably the closest we have to publicly publishing that in a general sense.

Yes I understand, but will your included service actually verify that everything is set up correctly, meets advertised parameters, and sign off on it? (Such that the customer can start using it immediately afterwards.)

Or does the customer need to take on some risk and hazard associated with installation, configuration, initial boot up, etc.?

e.g. If someone buys with the intention of using it up to X FLOPS, and the machine only delivers Y FLOPS once it's all said and done, what happens?

It’s not the area of the company I personally work on, so I don’t know those details, to be honest. We certainly make sure that everything is working properly.

So I assume there's no guarantee that it will be plug and play after the white glove installation?

Otherwise I would imagine it would be a major selling point and be advertised publicly.

I mean, we absolutely sell support. I just don't know anything about the details personally. You shouldn't take my lack of knowledge as a "no," just a "steve doesn't personally know."

I had assumed a simple 'yes'/'no'/'maybe sometime later' answer was just a quick phone call away with the relevant person.

But if it is a complicated enough internal issue for that not to be the case, then my apologies for pestering.