Oxide: The Cloud Computer

Re:Oxide: The Cloud Computer by MichaelZuo on Thursday October 26, 2023 @03:31PM (#38030629)

Yes I understand, but will your included service actually verify that everything is set up correctly, meets advertised parameters, and sign off on it? (Such that the customer can start using it immediately afterwards.)

Or does the customer need to take on some risk and hazard associated with installation, configuration, initial boot up, etc.?

e.g. If someone buys with the intention of using it up to X FLOPS, and the machine only delivers Y FLOPS once it's all said and done, what happens?

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Re:Oxide: The Cloud Computer by steveklabnik on Thursday October 26, 2023 @03:49PM (#38030841)

It’s not the area of the company I personally work on, so I don’t know those details, to be honest. We certainly make sure that everything is working properly.

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Re:Oxide: The Cloud Computer by MichaelZuo on Thursday October 26, 2023 @04:59PM (#38031626)

So I assume there's no guarantee that it will be plug and play after the white glove installation?

Otherwise I would imagine it would be a major selling point and be advertised publicly.

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Re:Oxide: The Cloud Computer by steveklabnik on Thursday October 26, 2023 @05:18PM (#38031832)

I mean, we absolutely sell support. I just don't know anything about the details personally. You shouldn't take my lack of knowledge as a "no," just a "steve doesn't personally know."

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Re:Oxide: The Cloud Computer by MichaelZuo on Thursday October 26, 2023 @09:31PM (#38033696)

I had assumed a simple 'yes'/'no'/'maybe sometime later' answer was just a quick phone call away with the relevant person.

But if it is a complicated enough internal issue for that not to be the case, then my apologies for pestering.

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