So I assume there's no guarantee that it will be plug and play after the white glove installation?

Otherwise I would imagine it would be a major selling point and be advertised publicly.

I mean, we absolutely sell support. I just don't know anything about the details personally. You shouldn't take my lack of knowledge as a "no," just a "steve doesn't personally know."

I had assumed a simple 'yes'/'no'/'maybe sometime later' answer was just a quick phone call away with the relevant person.

But if it is a complicated enough internal issue for that not to be the case, then my apologies for pestering.