This is rather dismissive. I think this looks like an interesting experiment.

Working helpdesk, it's already hard enough for a human to figure out what a user actually wants. I doubt a machine will fare better.

I wonder if it may be the other way actually. Helpdesk has own knowledge, training, expectations, etc. Given enough data, AI can dispassionately adapt to common user misconceptions, unofficial names, ignore terrible grammar, etc.

the point is that the user don't really know what he wants or can't communicate that efficiently

And the only intent you can get is 'Solve my problem'

Whenever I get on a call with an automated system, the first thing I do is figure out what do I need to tell it to dispatch me to a human in the shortest amount of time, sometimes I purposefully phrase it in a way that I know a machine cannot understand.

If I go though the trouble of making a call, then it's usually a complex problem that had no solution in the UI of the service that I am using, therefore it's highly unlikely that some automated system can solve it, if it could, there would probably be a button for it already.

So where is the white paper for this 'LAM' contraption? Where are the researchers?

It’s an LLM. Just check their website from before the re-branding (os2.ai). I linked the wayback machine version elsewhere in the comments.

What does “AI bullshit” mean? LLMs and generative AI in general are revolutionary.

There is no artificial intelligence. Stop listening to marketing department.

Hate to break it to you, but words can mean different things than just their dictionary definition.

Revolutionary how? Why would you ever want to "talk to your computer" rather than just.. press a button?

There's a reason secretaries aren't really a thing anymore.

If I could

"Computer, look through the youtube suggestions on _topic_ and return one that is half hour long and from a respected, but not too popular channel"

I would be very happy

Clerk: Occupation?

RabbitOS: [grandly] Human Intention Interpreter!

Clerk: What

RabbitOS: I coalesce the vapour of human intentions into a viable and logical comprehension.

Clerk: Oh, so you're a bullshit artist