Re:Self-Checkout Is a Failed Experiment
by AnimalMuppet on Wednesday October 18, 2023 @08:44AM
(#37927806)
If the machines suck, there definitely are "others" who should be blamed for that - both those who created the machines, and those who decided to install them.
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Re:Self-Checkout Is a Failed Experiment
by raverbashing on Wednesday October 18, 2023 @09:00AM
(#37927997)
True, absolutely
It's not just throwing machines out there without proper UX studies and adapted to each case
The worst offenders in that regard are probably public transit ticketing machines. In addition to every system being different, in some locations, you now have lines of possibly jet-lagged tourists who may not be native speakers of the default language fumbling with machines and nbot quite sure what to do with whatever pieces of paper the machine spits out.