So mostly what GP said. This is not an accident, and everyone is in on it.
I think that's a critical difference, because if the current situation is actually a big reputation laundering scam by artists, there's not much we can do about it without regulation. If it's not, if in fact most artists are as unhappy about the situation as their fans, there's quite a lot they can do about it and should be encouraged to do so even if it makes getting a ticket significantly harder (e.g. showing ID for purchased tickets at the venue and only allowing 1:1 refunds, not resales of tickets).
Of course, if producers are receiving a significant portion of earnings on resales, some of that does "trickle down" to artists in the form of higher performing fees on the basis of anticipated resales. But that's a small fraction of added value for most artists, and it's coming at a level of indirection that means ticket sellers are incentivized to raise fees to their highest possible levels after artists get paid, because that's pure profit for them. I think it's entirely reasonable to believe that artists aren't happy about this payment structure, even if they do see slightly higher show income as a result, and want a range of fans to be able to attend their shows.
The only things I’m sure of are that A. consumers would benefit if there was an actual market and B. It is hard to imagine one happening without government intervention.
I think that's where the "reputation laundering" angle comes into play. With its unique position, Ticketmaster gives artists plausible deniability. "Nothing we can do about it", "evils of capitalism", "a monopolist captured the market, government doing nothing", etc. - say artists, for whom the image they project is a core part of their market value. With a properly functioning competitive market, those same artists would have to either get much less, or answer some inconvenient question about ticket pricing.
It’s a monopsony.
The only real winners are Ticketmaster live nation
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The standard tickets sold on Ticketmaster are owned by our clients (venues, sports teams or other event promoters) who determine the number of tickets to be sold and set the face value price.
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Ticket fees (which can include a service fee, order processing fee and sometimes a delivery fee) are determined in collaboration with our clients. In exchange for the rights to sell their tickets, our clients typically share in a portion of the fees we collect.
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Service Fee and Order Processing Fee
In almost all cases, Ticketmaster adds a service fee (also known as a convenience charge) to the face value price, or in the case of a resale ticket to the listing price, of each ticket. The service fee varies by event based on our agreement with each individual client.
In addition to the per ticket service fee, an order processing fee is typically charged. Unlike the service charge, which is added to each ticket, the processing fee is charged once for each order. The processing fee offsets the costs of ticket handling, shipping and support and as a result, the processing fee is generally not charged on in-person box office purchases. In some cases, Ticketmaster's order processing costs may be lower than the order processing fee. In those cases, Ticketmaster may earn a profit on the order processing fee.
In both cases, these fees are collected by Ticketmaster and typically shared with our clients.
That’s exactly what I said. They pay for exclusive ticket sales. They’re just defining “client” as who they pay and notice they do not say artist, which they surely would if they ever did.
Unfortunately Ticketmaster is owned by LiveNation, and they are far and away the biggest promoter. They sign exclusive rights with large venues. My local 25,000 seat amphitheater has a deal with LiveNation. I can only get tickets to shows there through Ticketmaster.
Artists hate Ticketmaster too (some have sued them) but if you want to do an arena tour, good luck avoiding them. Artists use them because they don't have a choice. The number of large venues that don't use TM is growing, my local basketball arena uses SeatGeek.
The one concession TM makes is to their fan clubs. Artists get to sell tickets directly to a limited number of fans. If you love an artist, joining their fan club will probably save you the annual fee back in one show.