I feel that it's lacking in accountability, like what the hell happened that made them go through with these plans despite them being obviously poorly thought out? Who was responsible for this scheme and how do they ensure it will not happen again.

Games take such a long time to develop and you have to be able to trust that your engine won't change the terms of service when you are like 3 year into development. They have shown that they either don't care about or understand that, neither of which is great.

Like what is to say they won't pull another one of these in like 3 years.