Well usually you have to overpurchase up front and they sell you a 3 year lock in to make it affordable capital cost. Then when you eek over it temporarily, the sales guy calls you up within 10 nanoseconds to bill you for more.

I was getting 2-4 calls a week.

It was so fucking annoying and expensive ($1.2M spend each cycle) we shitcanned the entire platform.

First thing they hear of this is when our ingress rate drops to zero and they phone us up to ask what is happening. Then we don't go to the numerous catch up and renewal meetings and calls. Then we stop answering the phone.

Had a similar experience with them, they are truly the worst. We wasted a bunch of time trying to figure out how the ingestion volume could be so high and then realized that 99% of it was from the ridiculous default settings of their universal collector agent which was dumping detailed system stats every few seconds-- all to drive up usage so they can harass you about spending more money on their awful product. I did the renewal call with them just to basically tell them how outrageous their company is.