Rather, the incentives to extract ongoing revenue and increase the take as much as possible are better aligned, not delivering the best possible experience for the public. This is not some service ran at cost otherwise it simply wouldn't be done, therefore there is public money being wasted for private profit.

Know what would do a even better job aligning towards a high quailty product? Firing the bureaucrats when they fail to deliver one.

"Nice pension you've got there, be a shame if something happened to it."