Aviation is incredibly risk-averse, which is part of why it's one of the safest modes of travel that exists. I can't imagine any aviation administration in a developed country being OK with a "yeah just keep going" approach in this situation.
Flight plans don't contain any information relevant for collision avoidance. They only say when and where the plane is expected to be. There is not enough specificity to ensure no collisions. Things change all the time, from late departures, to diverting around bad weather. On 9/11 they didn't have every plane in the sky file a new flight plan carefully checked against every other...
They physically cannot be independent. The system works on an assumption that the flight was accepted and is valid, but it cannot place it. What if it accidentally schedules another flight in the same time and place?
Flight plans are not responsible for flight separation. It is not their job and nobody uses them for that.
As a first approximation they are used so ATC doesn’t need to ask every airplane every five minute “so flight ABC123 where do you want to go today?”
I’m staring to think that there is a need for a “falsehoods programers believe about aviation” article.
Maybe it can also produce the wrong segment within British airspace, meaning another flight plan might be processed successfully, but with the system believing it terminates somewhere it doesn't?
Maybe it's already been processing all the preceding flight plans wrongly, and this is just the first time when this error has occurred in a way that causes the algorithm to error?
Maybe someone's introduced an error in the code or the underlying waypoint mapping database and every flight plan that is coming into the system is being misinterpreted?
Considering their level 1 and 2 support techs couldn't access the so-called "low level" logs with the actual error message it's not clear to me they'd be able to keep up with a system with more complicated failure states. For example, they'd need to make sure that every plan rejected by the computer is routed to and handled by a human.
That is, when processing a sequential queue which is what this job does, it seems to me reading the article that each job in the queue is essentially totally independent. In that case, the code most definitely should isolate "unexpected error in job" from a larger "something unknown happened processing the higher level queue".
I've actually seen this bug in different contexts before, and the lessons should always be: One bad job shouldn't crash the whole system. Error handling boundaries should be such that a bad job should be taken out of the queue and handled separately. If you don't do this (which really just entails being thoughtful when processing jobs about the types of errors that are specific to an individual job), I guarantee you'll have a bad time, just like these maintainers did.