If elsewhere, I think there are 2 kinds of tool: those developed by individuals/small groups in informal ways, some of these are bad, but much like with open-source tools, the ones that are good survive and become popular. The other type is those with more formal backing, dedicated dev/design/UX/PM resources, and those are good at surveying users to figure out what the right problem to solve is, so they're normally pretty good, and when they're not, they still accept fixes (I regularly contribute fixes to other teams codebases when I find issues).