That's true at Google, just as it's true anywhere. But what makes Google a much better experience than most places is a willingness (and ability) to pay for internal dev tooling of every sort with dedicated headcount. And that results in a consistently better experience than pretty much anywhere (I understand Meta has a comparable culture and ability to fund it, and I wouldn't be surprised if some or many of their internal tools surpass Google's). It's also unfortunately not replicable as a strategy, because you need a giant money spigot to make it work.

If elsewhere, I think there are 2 kinds of tool: those developed by individuals/small groups in informal ways, some of these are bad, but much like with open-source tools, the ones that are good survive and become popular. The other type is those with more formal backing, dedicated dev/design/UX/PM resources, and those are good at surveying users to figure out what the right problem to solve is, so they're normally pretty good, and when they're not, they still accept fixes (I regularly contribute fixes to other teams codebases when I find issues).

I would be curious as to how you view projects that are staffed entirely 20%.