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A comment on Intro to Social Hacking: How we lowered our cancellation rate by 90%. Parent comment

Re:Intro to Social Hacking: How we lowered our cancellation ... by waxman on Monday March 12, 2012 @06:34PM (#3696005)
We call these "no-shows" and, fortunately our no-show rate is less than 0.2%. In other words, both groups show up more than 99.8% of the time.

This will likely be the topic of a future blog post...

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Re:Intro to Social Hacking: How we lowered our cancellation ... by LokiSnake on Monday March 12, 2012 @08:47PM (#3696447)
Just a hypothesis, but is this because users are committing in groups of 3? I bet no-shows would increase if you paired groups of 2 or 1.
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