Intro to Social Hacking: How we lowered our cancellation rate by 90%

Re:Intro to Social Hacking: How we lowered our cancellation ... by tkahn6 on Monday March 12, 2012 @06:20PM (#3695949)

Cancellations through the service went down, but did actual cancellations (as in, the person just doesn't show) go down?

If you make it harder to cancel you're relying even more heavily on the integrity or conscience of the cancelling party to notify the other group members of their desire to cancel. 90% seems like a really drastic decrease which is why I bring this up.

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Re:Intro to Social Hacking: How we lowered our cancellation ... by waxman on Monday March 12, 2012 @06:34PM (#3696005)

We call these "no-shows" and, fortunately our no-show rate is less than 0.2%. In other words, both groups show up more than 99.8% of the time.

This will likely be the topic of a future blog post...

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Re:Intro to Social Hacking: How we lowered our cancellation ... by LokiSnake on Monday March 12, 2012 @08:47PM (#3696447)

Just a hypothesis, but is this because users are committing in groups of 3? I bet no-shows would increase if you paired groups of 2 or 1.

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