So you give a 5 star review when someone does their job? I always assumed such reviews should be reserved for those who go above and beyond. For your job it should be enough not to get complaints. At most a yearly or quarterly “satisfactory” should suffice. But now we’re offloading the responsibility of promoting everyone on customers. Every single service or product you buy requires a review and/or a tip.

I’m sure tipping will be next.

> So you give a 5 star review when someone does their job? I always assumed such reviews should be reserved for those who go above and beyond

But why should they have to go above and beyond to get full marks?

If they put the undamaged package in the expected place at the expected time then what more do you expect, a song and dance?

Your review isn't some reward you are bestowing upon the person. It's for management to evaluate their performance. So yes 5 star review for when someone does their job. Its a customer survey not a fucking critique. So yes when someone does their job its 5 stars because you shouldn't expect anything else

A 3 star review for when they do their job. 5 if its above and beyond such as if there were complications of difficult delivery.

So if they don't face adversity when deliverying your package it's just not good enough? That's crazy.

Maybe give them a break, they're working hard.

That makes no sense. If there are complications and the delivery is delayed, then they get 5 stars for getting it to you? How do you know what complications or difficulties they ran into? All you're gonna see is delayed package, and by your scale that's less than 3 stars.

Review and feedback are different things. Sure offer a feedback channel. But asking a review for regular things seems just useless.