Hold hand? Seems you are being quite presumptuous about what the contact was regarding!

I always wonder why people simp for large companies.

It’s not as if Shopify is some poor, sad, 3-person operation that’s barely scraping by.

Their last quarter net income was 83m on 1.6B revenue. They can afford less shitty customer support

That might be true, but is it what we want and should tolerate?

We should be holding organisations up to high standards, they won’t always meet them, but better to get them to at least try rather then throwing our hands up and letting them get away with testing people like dirt.

It’s $300 / year for a business plan at wordpress.com. They shouldn’t have unstaffed chat an an email response time measured in days, which I’ve recently experienced.

I would say the sites I’ve dealt with are using <$50 / year of compute. The $250 extra is considered ok because it’s viewed as paying to have something backed by, and supported by, a commercial organization.

If there’s zero support, which seems to be a general trend lately, why not self host for a fraction of the cost? At least that way I’d have the access needed to fix my own problems.