It’s not as if Shopify is some poor, sad, 3-person operation that’s barely scraping by.
Their last quarter net income was 83m on 1.6B revenue. They can afford less shitty customer support
We should be holding organisations up to high standards, they won’t always meet them, but better to get them to at least try rather then throwing our hands up and letting them get away with testing people like dirt.
I would say the sites I’ve dealt with are using <$50 / year of compute. The $250 extra is considered ok because it’s viewed as paying to have something backed by, and supported by, a commercial organization.
If there’s zero support, which seems to be a general trend lately, why not self host for a fraction of the cost? At least that way I’d have the access needed to fix my own problems.
He’s so over it now. He hasn’t been affected by layoffs but deeply wished he was, because it would give him the financial mobility to make a change. He has expressed that the support they offer has deteriorated dramatically since he started, and I’ve wondered how much that’s his own dissatisfaction vs reality… But what I’m reading suggests he’s probably on point. It seems pretty bad.
Atrocious company, zero ethics then and zero ethics now it appears.
We moved to Wordpress/Woocommerce and have never regretted it for a second. Well, I lie… we regret ever trying wordpress.com (they are short on ethics too, such as entering and walking around your house uninvited… like the orders screen of our back-end!).
Long story short: these big e-shop hosters seem to share something in common - Twattery.