News for hackers. Stuff that matters.

A comment on VanMoof encryption key exporter. Parent comment

Re:VanMoof encryption key exporter by aden1ne on Friday July 14, 2023 @02:20AM (#36720125)
The build quality is so bad they are going under in warranty claims. They also don't use common components, so very few bike repair shops in high-volume markets (e.g. Netherlands) are willing to touch VanMoof bikes.
[ Parent | on HN ]
Re:VanMoof encryption key exporter by arp242 on Friday July 14, 2023 @02:42AM (#36720246)
Apparently they spent €8M on warranty claims, on an income of €83M, so ~10% of their income. It's not really clear to me if this is exuberantly high, especially since this may also cover non-traditional "warranty" like their theft recovery.
[ Parent | on HN ]
Re:VanMoof encryption key exporter by jaclaz on Friday July 14, 2023 @05:30AM (#36721556)
I think it is crazy high, should be well below 1-2% for any "mature" (simple) product, for more complex products (let's say cars) it should be below 5%:

Cars: https://www.warrantyweek.com/archive/ww20230511.html

Hvac/appliances: https://www.warrantyweek.com/archive/ww20230706.html

But there are outliers (wind turbines):

https://www.warrantyweek.com/archive/ww20230309.html

[ Parent | on HN ]