Re:Idiot Customers Will Accidentally Cancel Their Subscripti...
by haswell on Monday July 10, 2023 @10:49AM
(#36667288)
Yeah, even crystal clear messaging won’t fix all cases.
But crystal clear messaging is low hanging fruit that does help. The goal is to raise the bar for the wishful brain, and to eliminate as many semi-plausible wishes as possible.
Combining this with a cooling off period is probably the next best step.
There will always be exceptions, no matter how much wordsmithing you do.
But crystal clear messaging is low hanging fruit that does help. The goal is to raise the bar for the wishful brain, and to eliminate as many semi-plausible wishes as possible.
Combining this with a cooling off period is probably the next best step.
There will always be exceptions, no matter how much wordsmithing you do.