Idiot Customers Will Accidentally Cancel Their Subscriptions If It's Too Easy

Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by loloquwowndueo on Monday July 10, 2023 @10:21AM (#36666872)

The wishful brain will see “will not be gone forever”, “can be restored”, “it is possible”. Face it, depending on people reading things leads to doom.

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Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by haswell on Monday July 10, 2023 @10:49AM (#36667288)

Yeah, even crystal clear messaging won’t fix all cases.

But crystal clear messaging is low hanging fruit that does help. The goal is to raise the bar for the wishful brain, and to eliminate as many semi-plausible wishes as possible.

Combining this with a cooling off period is probably the next best step.

There will always be exceptions, no matter how much wordsmithing you do.

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Re:Idiot Customers Will Accidentally Cancel Their Subscripti... by jakear on Monday July 10, 2023 @12:30PM (#36668734)

Much more likely to mentally skip over an extant negation than introduce a phantom one.

My personal favorite: Driving through backroads with some friends, sign says "Impassible Road: No Tow Service Available". Friend turns down it, drives half a mile, gets stuck. "No worries, we'll just call the tow service. Anyone remember their number?". Queue a half hour of us on our knees digging mud around.

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