* Important: migrate to this new feature immediately or you risk missing out!!
Vs
* Important: migrate your data immediately or you risk losing it!!
I ignore most of my vendor's emails because they're simply trying to spam me at this point.
Xfinity is the worst about this. They’ll send me a so-called service-related email exhorting me to download their app. Same with Capital One and their monthly emails asking me to turn on automated texts.
If the data is moving between countries then this is not an option. Your clients may have legal or contractual obligations with respect to data location.
Many people don’t have that option now since their data is dead and gone.
And the shutdown isn't even a month / quarter end, so seems even less like a billing cycle thing.
There's so many more mature ways to do a graceful paid service shutdown. Disable reads first so people get errors & contact support. Then disables writes as well. Somewhere a few weeks later you can consider deleting data.
As others have said, I've worked at megacorps with internal systems that had more mature migrations than this. Honestly I have run internal apps at sub-1000 employee firms where we did various forms of scream tests and soft deletes before MONTHS later, even daring to delete data on disk.
I would expect:
* Those 3 "email blast" notifications. I'm guessing one of two things happened here:
* Increasingly common "you haven't migrated emails" if you still detect traffic on these instances. This is pretty critical since some companies might not realize they have affected They should, but things get complex.* Ideally, an automated transfer to another region with automated forwarding. It's okay to have poor performance, but it's not okay to go "poof" entirely.
* A soft-delete at the deadline, with 90 to 180 days to finalize migration. If this is costing you dearly, then drive prices up, but don't hard delete data.
Frankly, the last one is the real issue. It's literally unbelievable that a database provider didn't soft-delete. Further, I would expect that you'd be able to migrate these to another region to get customers back up an running.