Re:Buying Apple’s Vision Pro headset could require an appoin...
by dharmab on Sunday July 09, 2023 @10:29AM
(#36654718)
Meta has a free 30 day return policy
Re:Buying Apple’s Vision Pro headset could require an appoin...
by danpalmer on Sunday July 09, 2023 @12:46PM
(#36656065)
That's typical for most products like that but it doesn't solve the problem. The issue is only partly "will I like it" or "will it fit me", for which a free return policy can help (but not fully solve), but a lot of the issue is "why would I want this". If you walk past one in a shop and can give it a go you're much more likely to overcome that than spending £300 on one and having to go through the return process.
Aside, I hear a lot more about free returns from people in the US. In the UK they are seemingly near-universal, but there is significantly less willingness to return outside of specific categories such as clothing. I have a little experience working in a retailer (as a software engineer), and US return rates were far higher than UK/EU return rates, and this was apparently considered typical.
This is particularly important for a) new product categories where customers aren’t yet sure they want/need it, b) products that “fit”, or don’t, and c) expensive entertainment products. These headsets are all three, so it’s really important.
Apple’s retail presence could solve this.