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Re:Balsamiq hits $100,000 in revenue by jrockway on Friday November 14, 2008 @04:20PM (#364797)
responding to them can easily take quite a lot of time away from your real work

After writing a book about an open-source project, I get a lot of questions by e-mail. My usual answer is "Ask the mailing list."

This is much better for everyone -- the answer becomes google-able, and they can draw from the experience of the entire community, not just me.

Re:Balsamiq hits $100,000 in revenue by hhm on Friday November 14, 2008 @11:07PM (#365135)
Yes, I think the answer to the "too much mails" problem is opening a mailing list or forum. It works for medium to big projects, but for small ones I'm not sure it would be enough.