Having dealt with WD's warranty process once, I pledged myself never to deal with that again. After dealing with a broken web-form, I got charged $380 for a non-existent warranty replacement drive. When I disputed the charge on my credit card, I got a phone call from some mid-level executive who apparently was pissed their number was given as a point of contact. When I tried to explain the problem, they insisted I owed them $20 for returning the drive "late".

Probably the worst technology company I have ever dealt with.