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A comment on PSA: Cancelling HP Instant Ink subscription prevents cartridges from being used.

Re:PSA: Cancelling HP Instant Ink subscription prevents cart... by rolivercoffee on Monday May 22, 2023 @09:17AM (#36031053)
I spent the best part of a sunny Saturday trying to work out why an elderly relative’s HP printer wasn’t working.

The error messages were incredibly unhelpful (I like to believe they were too ashamed to tell you what was actually wrong).

Turns out their credit card was due to expire soon. Was shocked when I found that was the issue & had a hard time explaining what had gone wrong. I’ll definitely advise against HP printers going forward.

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Re:PSA: Cancelling HP Instant Ink subscription prevents cart... by toast0 on Monday May 22, 2023 @12:01PM (#36033146)
Yeah, I had to debug this with my MIL over the phone. Her card had expired and she ignored the many many many emails, and the printer had a light blinking, but it wasn't listed in the manual, and I don't use the service, so...

Once I figured out what the problem was, she was able to get the printer re-enrolled, but then it took a while for the printer to realize. And then, the ink was apparently dried up, because it didn't want to actually print. I don't have a problem with the HP printing plan, but clear messaging on the printer would help, and inkjets not being terrible would also help. (Also, it would help if my MIL wouldn't leave problems unsolved ... 'Ohh, it stopped working a few months ago', but that's a different issue)

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