> Company continues to pretend this doesn't happen on the regular

What do you want them to say? "Hey we have X breakdowns but please, pay!"

Admit that it's not really serverless or cloud computing but someone else's computers.

Or just cut down on nonsense in some way.

If they can figure out how to make nonsense, they can figure out how to dial it back.

I don’t see how this is a good argument? Yes, it’s someone else’s computers. That they rent me by the month or the hour or the second through a programmatic interface. That’s exactly the product I want. And it’s not surprising that it has outages sometimes because at the end of the day, yeah, it’s still just a bunch of computers someone has put in a room somewhere.

Yeah this is the usual backlash of experts vs marketing vs management.

Someone else managing your shit so you don't have to is a market in just about every industry, and it makes a ton of sense in tech where things don't even have to be on the same continent to work (or very specifically NEED to be on another one if you're international).

There's a ton of companies that have jumped to the cloud that probably shouldn't have, and even more who should've jumped, but not nearly as much as they did. Still it's a useful service.

Now of course it being a useful service, that also happens to be so obscenely expensive to start up barely anyone does it, means it comes with all the miserable obfuscation, bullshit fine print, total lack of support, and every other horrible thing we've come to expect from the modern world, but "It's just someone else's computer!" isn't changing any minds.

Either they already knew that or they never cared.

No, "serverless" is a toxic term. I get that it exists and I can't do anything about it except refuse to use it. It isn't something I misunderstand because I'm not a marketing person though. It is a term that I understand and disagree with.

Cloud Computing I agree is a usual concept that marketing and experts often disagree about.

It's more that everyone advertises so many 9's of uptime, but in reality they don't count anything less than a total outage of an entire datacenter as actual downtime against that statistic.