What I learned unsubscribing from 22 newspapers

Re:What I learned unsubscribing from 22 newspapers by mikestew on Wednesday April 26, 2023 @01:23PM (#35717156)

Can confirm that the NYT has fixed it, as I recently went to go see how much of a pain in the ass it was to cancel. I was at least considering cancelling because I just don't read NYT enough to really justify the expense. Since it's such a huge PITA, I chose a day when I had some time, because by golly I'm sticking with the process to the end, no matter how long I sit on hold with "customer retention".

Oh, you can just click a few "are you sure?" buttons, and that's it? All done online? Well, it isn't that much money every month, and I do read the NYT. If I can easily cancel, then...oh, what the heck, let's keep the subscription.

But I had to pick up a phone that day...

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Re:What I learned unsubscribing from 22 newspapers by vinaypai on Wednesday April 26, 2023 @02:46PM (#35718244)

I cancelled my NYT subscription a couple of years ago and had to chat with customer "service" to cancel. One of the things they asked me about was keeping the crossword subscription ($20/year), which I might have done. But I was so irritated by the annoying process that I just wanted to cancel everything. So they definitely lost money thanks to their "customer retention" tactics.

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Re:What I learned unsubscribing from 22 newspapers by saulpw on Wednesday April 26, 2023 @04:14PM (#35719355)

Same here. And you have to call on East Coast business hours (I'm west coast). I am a crossword aficionado and would enjoy having the NYT crossword puzzle fresh each day. No way am I keeping a subscription that was so hard to cancel.

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