Re:What I learned unsubscribing from 22 newspapers
by vinaypai on Wednesday April 26, 2023 @02:46PM
(#35718244)
I cancelled my NYT subscription a couple of years ago and had to chat with customer "service" to cancel. One of the things they asked me about was keeping the crossword subscription ($20/year), which I might have done. But I was so irritated by the annoying process that I just wanted to cancel everything. So they definitely lost money thanks to their "customer retention" tactics.
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Re:What I learned unsubscribing from 22 newspapers
by saulpw on Wednesday April 26, 2023 @04:14PM
(#35719355)
Same here. And you have to call on East Coast business hours (I'm west coast). I am a crossword aficionado and would enjoy having the NYT crossword puzzle fresh each day. No way am I keeping a subscription that was so hard to cancel.