Possibly? We’re in Washington State, but honestly unless it’s literally point-click-done and without a need to drive and appear in a courthouse, it’s just not worth it for $250 (to me).

I expect this has been considered when creating policy at the largest companies — what’s the ease of obtaining recourse for unhappy customers?

What’s additionally interesting is I thought Amazon CS had a degree of goodwill factored into policies based on LTV or some other calculation. We saw zero goodwill here despite having spent >$100k on Amazon.com in the last 5 years.

Both this and the YouTube example seem like bad business; you’re disincentivizing your most ardent users from continuing to tolerate your services. They hadn’t looked at shopping on Walmart or B&H with every purchase previously and now will. They hadn’t considered Twitch or other places to serve video and now will.

Filing a complaint with the Washington AG has worked wonders for me: https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.as...

Logitech, Kaiser and Capital One all suddenly changed their tune when the AG simply forwarded my complaint.

That reminds me, contact your local [channel] On Your Side investigator, and go on TV with your story.

> it’s just not worth it for $250 (to me).

Then they’ll just keep doing it.

You can finance his suit...

Small claims court doesn't need much financing.

Twitch is owned by amazon