Are we really there ?
assuming you mean the public opinion about it, and I would have to agree that I do hold chatGPT in very low regard because of this. people will argue that it is impressive that they built this thing that can be this impressive, but yeah, it might not be totally accurate. so my response is, what's the point of it then?
say someone was to invent a robot baseball player that can throw the ball 200+mph, or hit about a literal mile but, it can't hit a target with that 200+mph ball or hit the ball without it going foul. yes, the tech would be impressive, but what's the point? yeah yeah, language is hard, but it's just an example of building something impressive that at best almost does the job designed. unless we're saying it's designed this way on purpose??
If they built it to replace Google search, I would agree with you.
So I view the fact that it lies as an important bug, but not a critical one.
We (the public) have found an important bug in the system, ie. GPT can lie (or "hallucinate"), even if you try to convince it not to lie. The bug is definitely lowering the usefulness of their product, as well as the public option about it. But I'll let the programmer who has never coded a bug cast the first stone.
I wouldn't be surprised if they're scrambling internally to minimize the problem (in the product, not in public perception). They have also recently added a note to ChatGPT: "ChatGPT may produce inaccurate information about people, places, or facts" which is an acknowledement that yes, watch out (I compare it to "caution: contents hot" labels).
On the topic of dealing with it, I like the stance that simonw recently took: "We need to tell people ChatGPT will lie to them, not debate linguistics" [0].
I don't attach intentions to a machine algorithm (to me, "gaslight" definitely implies an evil intent), and I don't think OpenAI people are evil, stupid, corrupted or something else because they put out a product that has a bug. But since the wide public can't handle nuances, I'd agree it's better to say "chatgpt lies, use it for things where it either doesn't matter or you can verify; don't use it for fact-finding" to get the point across.
[0] https://simonwillison.net/2023/Apr/7/chatgpt-lies/